Reducing No-Shows & Cancellations in the Dental Practice with Carrie Webber

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The High Performing Dental Team · #94 Reducing No-Shows & Cancellations with Carrie Webber

In this episode, Dayna Johnson and dental industry expert Carrie Weber discuss strategies to reduce no-shows and cancellations in dental practices. They emphasize that success lies in combining strong systems with effective verbal skills to build patient value and commitment. Instead of relying solely on fees or penalties, the focus is on creating meaningful patient relationships through proactive communication and clear expectations.

Carrie highlights the importance of blending technology—such as practice management software and automated reminders—with personalized, one-on-one conversations tailored to each patient’s preferences. She stresses that repetition is key: consistent messaging from every team member helps patients understand, retain, and commit to their appointments. Living intentionally and refining communication skills throughout the practice fosters a culture of accountability and patient trust.

The conversation also touches on measuring the effectiveness of communication tools, practicing verbal skills to sound genuine (not robotic), and leveraging existing resources more fully. Carrie invites listeners to explore further support through her company, Jameson Management, and underscores that with intentional effort, dental teams can significantly improve attendance, patient experience, and overall practice performance.