Welcome to 2023 . . . interview with Claire Dickinson

Claire Dickinson with Vityl Management sits down and discusses 2023. “This is the year of organization,” says Claire, describing what this year brings to the dental practice. Listen as we talk about outlining job descriptions, cross training and delegating tasks.

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The High Performing Dental Team · #54 Welcome to 2023 interview with Claire Dickinson

Dayna Johnson and Claire Dickinson discuss the importance of clearly defining job roles and descriptions within dental practices for better organization, productivity, and team morale. They highlight that many dental offices—especially smaller ones—often have blurred job roles where team members "do everything," leading to inefficiency and stress. Dayna and Claire emphasize outlining primary and secondary roles with specific tasks and desired outcomes to help staff be proactive rather than reactive. Cross-training and documenting these responsibilities help with onboarding, delegation, and coverage during absences. They also stress the importance of having the right person with the right skills and personality in each role, which can be more critical than just having a written job description.

For 2023, Claire calls it the "Year of Organization," focusing on revisiting and updating systems and job descriptions to create more sustainable, efficient practices post-pandemic. Dayna echoes this, noting the particular challenge for smaller practices to organize roles clearly to avoid burnout and improve delegation.

They close by encouraging dental teams to have open communication, be transparent about roles, and continuously refine job expectations to support the greater good of the practice.